1 reviews | Active since Nov 2010
Penalised for upgrading my data cap
<p>Hi Telkom,</p> <p> </p> <p>I have tried your contact centre and stores to assist on multiple occasions, but without any success. I upgraded my LTE data cap from 10GB to 50GB but you are charging me a "Migration Penalty". The cost of the contract is R699 although you charge me an additional R50 apparently because I upgraded my cap. Does this make sense!?</p>
Hi pvw100
Thank you for making contact with us
The response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
Hi pvw100
Thank you for making contact with us
The response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
Thank you for the great service in turning this around - and for refunding me for the extra charges.
Great service!
Thank you for the great service in turning this around - and for refunding me for the extra charges.
Great service!