Payments Query / Misleading / mis communication/ unprofeesionalism

I am disgusted in the service received from Telkom Call centre - Contract number ********** 309

On the 14.02.2018 I received a sms saying that my account is in arrears with R598.94 - When I called I spoke to different agents that are agro and no way of communicating and then I asked to speak to a manager and was told by Siphela Hlengwa that the manager wont be able to assist me - I then insisted and was told that I will receive a call at 14:00 as all of them are in a meeting - on the 15.02.2018-* still haven't received a call - I called again and was put on hold for more than 45minutes and when I asked to spk to a manager I was told by Thuli that her manager not avl - and transferred I then spoke to Sibulele and then was told again that I will get a call back and I told him not excepting that I will hold - after holding for 30 minutes I spoke to a manager JABU - and she explained were the amount came from, however my questions was not answered - a rejection (penalty fee was due) in Dec and therefor my debit did not go off as my acc was in arrears - yesterday was the 14.02.2018 and before then I was not informed that my account or my debit order will not go off due to the amount of R200.94 - my normal payment went off R199* 2 = R398 for the month of Nov and Dec but the rejection was NOV 2017- that debit order went off on the 08th Dec 2017- without my consent as well -my question is:

Who informed me that my account is with the collections department due to a debit order rejection fee for the unpaid debit order in Nov 2017 (monthly fee was paid) -R200.94 Who gave them permission to debit my account without my consent on the 08.12.2017 Who informed me that my debit order will not go off on the 01st Jan/ Feb due to my account being in arrears with the rejection amount - not even the monthly amount of R199 but a unpaid rejection amount So if you fail one debit order - the acc gets referred even thou the monthly amount was received Why wasn't that amount included in my monthly amount cause I wasn't informed it wont and that I need to pay that amount however after 2 months I am informed about this I feel that this is misleading - cause its been 2 months later that im informed about an arrear amount (rej fee / black out) and haven't been communicated this

I also feel that the call was disconnected on purpose cause I wasn't called back either - and still no answers to my concerns after holding hours on the line

I was busy speaking to this JABU and then when I asked questions regarding the debit order why it didn't go off and WHY wasn't this communicated before 14.02.2018- she couldnt hear me and said that the line is BAD and call got disconnected Im very unhappy with the service as well as the unprofessionalism of staff and management - and would like feedback with this ASAP