payments not updated

First of all I must say that I'm discussed with Telkom Customer Services.<br> <br> I've been making payment through Direct Debit as well as manual payments yet I'm still in DEBT!!!!! I'm up to date with my payments.<br> <br> I've taken days off to sort out this issue but it seems like my effect is all going to a waste.R1354.00 is outstanding on the account yet my bank statement proves that they deducted the money out of the account.<br> <br> Called the call centre but its hopeless feel so court up in this that i can cancel the cellphone contract.<br> <br> Unreliable Service but they don't mind taking the money out of the account.<br> <br> They don't realise that i could get in bad credit because of the staff that is not helping as they should.<br> <br> I really think that they should employ people that is customer friendly and have the urge to help the customer out of their best being but no they treat me like a number.THREE MONTHS OF HIS ONGOING SITUTATION<br> <br> I'm a Customer Services Representative and i give great customer services ALWAYS!!!<br> <br> I'm a very unhappy customer.!!!<br> <br> Lawyers will be on my side should i have a bad credit record because of Telkom