Payments not being allocated

Every single time without fail I have to call the center with the same problem. My account was suspended because the debit order was cancelled which I did not do. I made payment of R950 into the following account Please kindly find banking details below for EFT and for Cash Deposits Bank : Absa Account name : Telkom Mobile 8ta Account number : *** Reference number: *** kind regards Telkom. This was the account number given to me from one of the consultants she clearly stated that is the account number in which I can make monthly payments to, the suspension was lifted but the payment “does not reflect on their side” I just got off the phone with a Telkom consultant and she told me that is not the correct Telkom account and they do not bank with ABSA, they use FNB. My case number is ***9 and ever since I got a sms with the case number no agent has ever called me back