PAYMENTS NOT ALLOCATED TO CORRECT ACCOUNT

After 6 months I am still struggling to get my payments allocated to the correct account and to get my cellphones data uploaded. After numerous emails and visits to Telkom Mobile office I am still waiting for a response from management. I am losing 4 Gigs of data every month plus 10 Gigs of home internet for which i am expected to pay but just dont receive the actual service. I am beyond frustrated and at my wits end as to how to sort this matter out as I keep getting referred. I at last got hold of a name who i can now email and she has promised to sort the matter out for me. Two months later...and im still waiting. Telkom you suck big time after i told all my family and friends that Telkom is the best. So disappointed. And then they close the Paarl branch down and now i must ride to Cape Gate to try and get help. Shocking service and top management get paid the big bucks.