Payments do not reflect on statement
Despite monthly manual payments made at PnP The Grove Mall or PnP Hazeldean, monthly payments do not show on account and the arrears keep on accumulating. Kindly rectify ASAP.
Helpful (0)
Replies (1)0
Replies (1)'s updateReviewer Update
21 May 2018, 21:29I have had no Telkom representative contacting me in this regard. On the 17th May I received an sms stating that the account is overdue R1487.10, this was followed by me contacting Telkom call centre and explaining my situation. The woman, very helpful, stated that despite me making these manual payments, it is not allocated to any department, thus my money is 'floating around somewhere'. Unfortunately she said she will investigate and I am still awaiting her / anyone else's feedback. I would appreciate it if Telkom could let me know who I can speak to and forward all my proof of payments in order to finalise this case. Regards, Riana McArthur.
's update21 May 2018, 21:29
Reviewer Update
I have had no Telkom representative contacting me in this regard. On the 17th May I received an sms stating that the account is overdue R1487.10, this was followed by me contacting Telkom call centre and explaining my situation. The woman, very helpful, stated that despite me making these manual payments, it is not allocated to any department, thus my money is 'floating around somewhere'. Unfortunately she said she will investigate and I am still awaiting her / anyone else's feedback. I would appreciate it if Telkom could let me know who I can speak to and forward all my proof of payments in order to finalise this case. Regards, Riana McArthur.