Payment won't be allocated

No one at Telkom i able to manually allocate my payment that I made on Friday 2022.03.04 which was done as an immediate payment in order to unblock my account after they have been debiting me on a cancelled insurance account!

My insurance claim was rejected after Telkom insurance gave me the run around telling me to send them a sim swap report. When I went to a Telkom store, no one knew what I was talking about. I provided the insurance with the feedback and a week later I received a rejection letter saying that I was not using my sim-card in the device.

On the very same day that I lost my phone, I went to Telkom Mall of Africa to do a sim swap on the same number I was using.

Anyways, I gave up on them and cancelled the insurance. They kept debiting my account which I reversed.

Last week Friday, I went to iStore to purchase a new device under Telkom, they told me I owed Telkom R856. I made an immediate payment on Friday.

What annoys me is that I have been on the waiting list at iStore since December 2021 and now that the device has arrived, I cannot receive it because Telkom blocked my account. All that I am asking for is for someone to allocate the R857 that I did as an immediate payment on Friday!