Payment via Telkom Store

For over a year, we have paid our Telkom account at the Telkom store in Vaal Mall. The queue is always very long, but it is the only way to ensure the payment is immediately reflected. <br> <br> In February, I went and joined the queue at the store. As per normal, the line was out if the door. After about 10 minutes, I got to the door itself. There was a sign on the door stating that the store no longer accepts account payments. I paid at Woolworths (in and out in 3 minutes). <br> <br> When I got home, I contacted the call centre, to see how long it would take for payment to reflect. 3 days. I then asked why we could no longer pay at the store, and I was told I can. This is also clearly stated on your website. <br> <br> Why do Telkom not inform their customers and call centres of changes. If I had known this was the case, I would not have driven 20 minutes out of my way but would have walked the 2 minutes to my Spar or Post office to pay. <br> <br> And please update the Web site.