payment taken while contracts has been canselled

On 15 August 2015 I app**** for 2 contract phones at Telkom. I app**** for the Sony Xperia M4 Aqua on Smart plan 50 for R249 fir each contract. On 21 August 2015 Telkom phoned me to inform me that I must come and collect the phones. The phones were not the duel sim Sony Experia M4 Aqua. I immediatly canselled the contrats and Telkom logged a case number ***0. On 3 September 2015 I received a statement of the canselled contract, with a payment of R470 x2. I went to Telkom to try and dissolve the problem. I have been told that it can take months to fir rhe contracts to be canselled. Today the debit order went through my bank account and again I went to Telkom. I asked them whether I can reverse the oayment at the bank for I am paying for a product I do not have. I feel like am being **********. I was told that I can not reverse the payment and that it can take up to 3 months to get my money back. This is unacceptable. Either they cancell the contract or they supply me with the cell phones I app**** for in the first place. <br> <br> A new case number has been issued by Telkom: ***, for what ever this is worth.