Payment required for non excisting service

My Telkom land line has been off since the 6th of Dec 2016 fault no 84CRK061217, so everytime I enquire I am told that the cables need to be manufactured, wonderfull for such a big company, yesterday I received a bill for R957.34?????? for a service I do not have, one does not pay for bread you never received?? I spoke to Nozipo Nzimande on their online chat, I was simply told to pay the bill to avoid suspension, what a laugh it is already not working! I then spoke to Bongiwe Zodwa also online chat, I was once again told that the cables are still being manufactured!! so this could take another 12 months knowing Telkom, and I am not the only person without a working line. The best is to get an manager to contact you, this is like wow, it never happens. Best thing I did was to cancel my adsl line, went to mweb, a very satisfied customer. Please Telkom suspend my line( the fault one) cause I will not pay for something I do not have.

I have been dealing with Telkom for the past 3 years, overall service is terrible in general, you can never get hold of anybody, sad but true!