Payment Rejection Fees

Good day, ironic how a telecommunications company lacks communication....

I logged the first call on 6 March, regarding payment rejection fees (ref no. ********** 0), which I was told would be reversed, only to be charged again ( ref no. ********** 1) and no reversal of the first charge. On 2 May an sms was received, stating 'resolved', I have no idea what that means as nothing is resolved or communicated. On 8 May, I was told that the billing department would give me a call within 24 hours, to date I've not heard from them. I have a contract for almost 2 and a half years and always paid via EFT. I've queried a few times as to why the debit order does not go off my account, but no one responds, so being charged now is *********.

Please understand that it is frustrating and time consuming, when I'm put on hold for over 20 minutes, waiting for a consultant, and then spending another 20 minutes explaining and still receive no satisfactory feedback.

Kind regards,

Fazila