1 reviews | Active since Jun 2016
Payment Rejection Fee Even though no debit order signed
<p>Good day</p> <p> </p> <p>I have had an LTE device now for a few months. This month I get a PAYMENT REJECTION FEE on my invoice.</p> <p> </p> <p>I have no debit order set up and I pay every month via EFT. I have a scheduled payment set up on my account. Please have a look at the last few statements. </p> <p> </p> <p>Please resolve this.</p> <p> </p> <p>I have had ENOUGH of Telkom with their issues</p>
Good day Leon ,
Please be informed that it is not possible and we are unable to cancel the Debit Order facility on the Telkom Mobile account as this forms part of the contract, customer can however ensure that their current account is fully paid at the beginning of every month so that the account will not be submitted for Debit Order payment for the month .
Your dispute has been logged with our Collections for further assistance, feedback will follow.
Your reference number is ***9.
Regards,
Busi
Telkom Social Media Team
Good day Leon ,
Please be informed that it is not possible and we are unable to cancel the Debit Order facility on the Telkom Mobile account as this forms part of the contract, customer can however ensure that their current account is fully paid at the beginning of every month so that the account will not be submitted for Debit Order payment for the month .
Your dispute has been logged with our Collections for further assistance, feedback will follow.
Your reference number is ***9.
Regards,
Busi
Telkom Social Media Team