payment rejection fee
<p>for 2 months in a row I changed my debit order banking details via Telkom's online account system, but the dbt order still went of the wrong account, I then canceled the debit order via Telkom's online account system and again it went off the wrong account, thus the debit order was rejected, but I made a manual payment the same day for the full amount. Now I'm charged an exstra R241.67 for debit order rejection fee. Telkom's online system is vaulty and I refuse to pay the exstra cost.</p>
For 2 months in a row I changed my debit order banking details via Telkom's online account system, but the dbt order still went off the wrong account, I then cancelled the debit order via Telkom's online account system and again it went off the wrong account, thus the debit order was rejected, but I made a manual payment the same day for the full amount. Now I'm charged an extra R241.67 for debit order rejection fee. Telkom's online system is faulty and I refuse to pay the extra cos
For 2 months in a row I changed my debit order banking details via Telkom's online account system, but the dbt order still went off the wrong account, I then cancelled the debit order via Telkom's online account system and again it went off the wrong account, thus the debit order was rejected, but I made a manual payment the same day for the full amount. Now I'm charged an extra R241.67 for debit order rejection fee. Telkom's online system is faulty and I refuse to pay the extra cos
Hello lourens-l-du-plessis
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Noleen
Telkom Social Media Team.
Best regards,
Hello lourens-l-du-plessis
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Good day
We are sorry for the delay kindly privately provide to us the affected number and I.D number so that we can assist you further.
Regards
Thokozani
Telkom Social Media Team
Best regards,
Good day
We are sorry for the delay kindly privately provide to us the affected number and I.D number so that we can assist you further.
Regards
Thokozani
Telkom Social Media Team
Best regards,
So TELKOM did phone back, apologising and confirming telephonically that they will reverse the extras charges and that they have cancelled the debit order
GUES WHAT !!!!!!!!!!!!!!!
Telkom didn’t and the debit order went off the wrong account again for the FULL incorrect amount
Terrible Terrible service, no wait, I can’t say that because there is NO SERVICE
Cancelling my service
So TELKOM did phone back, apologising and confirming telephonically that they will reverse the extras charges and that they have cancelled the debit order
GUES WHAT !!!!!!!!!!!!!!!
Telkom didn’t and the debit order went off the wrong account again for the FULL incorrect amount
Terrible Terrible service, no wait, I can’t say that because there is NO SERVICE
Cancelling my service