Payment Rejection fee ***3 Nov 17 R 200.94

Hi All

Please assist on the 31 of October my account did not have funds , so I went and manually did the payment . To my suprise for my very first time in three years with telkom mobile I recieved an invoice with Payment Rejection fee ********** 85 03 Nov 17 R 200.94 . Telkom has not communicated this with their clients which will be liable to pay these . I can not pay my bank and telkom for unpaid charges and worst of all this has not been communicated with me as a client . If the process changes within the organisation WE the clients that pay have to be told about the changes . I then called the contact centre on 09/12/2017 , then spoke to Mbali Zondo who reports to Sihle Mlambo which advised me that they recieved communication which is only for internal use . So i went on the website and no where does the terms and conditions for freeme state these charges .https://secure.telkom.co.za/today/help/downloads/file/freeme-terms-and-conditions/

Please assist me because this is really urgent ... My contact number is ********** 075