Payment Portal and Service Challenges

I would like to express my frustration regarding the ongoing challenges I have been experiencing with your online portal when attempting to make my monthly fibre payments. The platform does not provide a clear option for processing payments, which has made the process unnecessarily difficult.

As a result, I am now faced with a significant delay—almost a week—before my fibre service is reconnected if I am required to make payments via Pick n Pay or EFT. This delay is highly inconvenient and disrupts my access to a service that I rely on.

Additionally, I have been struggling to update my debit order details, and despite my efforts, the process remains unclear and unresolved. The lack of a seamless and efficient system for managing payments and account details is incredibly frustrating.

I kindly request urgent assistance in resolving these issues and improving the payment process to ensure a smoother experience for customers moving forward.

Looking forward to your prompt response and resolution. My customer number is ***.