Payment not reflecting R1500

I made a payment of R1500 on the 26/10/2017 @ 10:32am RefNo. ********** ********** 95030 ID no. ********** 509081. I spoke to a handful of the call centre agents explained my matter from how telkom never debted my account when i made payment R1500 not relfecting yet its was made on the 26 october 2017 i finally spoke to luthando Ngcobo email address holder of ********** she assisted me and confirmed that process wasnt followed she also confirmed that she seems my proof of payment and she will personally direct it to the back off and in 24 hours it should be sorted i should be getting my paid up letter i have lost a promotion at work Capitec bank for having my name on adverse listing yet telkom wasnt making any debts off my accounts please assist.