Payment not reflected on statement

<p>I took out a FreeMe 1gig Samsung J5 contract with Telkom end Dec 2016. Once I was approved Telkom insisted they debit me upfront for my first payment to confirm my banking details. This happened on the 4thJan.</p> <p> </p> <p>I received my first statement on the 7th Feb 2017 and the debit was not reflected. I contacted the customer care who logged a case ********** 0. Each time I call the customer care they say the same thing. They will escalate to a manager and the manager will get back to me. Not once has a supervisor/manager contacted me. I have sent me bank statement to 4 different agents that proves a debit order went through from Telkom.</p> <p> </p> <p>It is pathetic service that after 3 weeks there has been no progress on this case. Telkom is going to incorrectly debit my this month. Non of the agents seem compotenent, each time I call I have to explain myself from the start. One agent actually told me Telkom wont debit me before I get the phone, despite the proof I have and this being a Telkom T&Cs.</p> <p> </p> <p>I knew Telkom's bad rep when I took out this contract and wish I would fall victum to it.</p> <p> </p> <p>All I need is the money you debited from my bank account to reflect on my account.</p>