Payment Not Received

<p>I have two contracts with Telkom mobile due to a fault with Cellc debiting me for a wrong amount when Telkom tried to debit me it bounced so that meant I owed R883.00, according to a call center agent I had been charged a penalty fee which made the amount R1094.00 and on the 31st of April they deducted an amount of R1094.00 and now they are still sending messages to both my phones saying I owe R1094.00, phoned the call center excellent customer service, however the agent said the payment is not reflecting ! So where did my money go? Its now the 6th of April and I dont want this affecting my credit scoring.</p>