Payment not not appearing on the system

Good afternoon, I’m Felicia Helepi, on the 4th September I received the statement that my outstanding balance is R929.70, I’ve paid 300 immediately as I’ve noticed that my line is being suspended, the following morning on the 5th I called the customer care service, the consultant told me I must pay another R284.70, I’ve immediately paid R300, on the 7th evening at around 23:37, I received the message that my account is suspended due to collection, can you please help me on the matter as only one payment reflects on your system but I have a proof of payment, I’m honestly dissatisfied with Telkom service, the Telkom line I’m using is ***, the contract I have is for 24 months, and I’m getting 160gb, I feel I’ve being ******, and now my account is being suspended, I’ve just paid R270 now as they say my other R300 doesn’t appear on their system, also se numerous emails since from the 6th September, but still the issue is not resolved, even sent the proof of payments to the vvm