payment not credited to my account

I spoke to two consultants from Telkom Mobile online and also emailed proof of payment of R369.00 that was deducted from my bank account on the 6th of June 2015 hence to date my account has not been credited. The both consultants have told me that account will be credited now the 3rd consultant gives me another story. I have supp**** proof via my bank statement why is it taking so long to allocate payment ? I'm very dissatified with the service Telkom mobile is rendering.