Payment not allocated

<p>TELKOM MOBILE</p> <p>My debit order for December failed because Telkom tried to take it on the 23rd instead of the 25th. They then did another debit order for the full outstanding amount on the 31st of December and it went through, however the payment is not allocated and I keep getting SMS messages that I must pay to avoid suspending the account. YOU HAVE ALREADY TAKEN THE MONEY ON 31 DECEMBER FROM MY BANK ACCOUNT!!! PLEASE ALLOCATE MY PAYMENT. I have sent my bank statement to a billing consultant and he said that I must wait for it to be allocated. I am not going to wait until you suspend my account. PLEASE FIX THIS.</p>