Payment made - service still not active

After contacting Telkom for about a week now to get my service activated again,i have received different responses from different agents : " your service is active Tamsyn ", " I will escalate this for you ","Its not active as yet, restart your device" , all this after ive been told that when payment reflects, my phone will be activated. I have never been so utterly disgusted with the lack of consistency and blatant nonchalant way of being treated. Ive done my part,now id like my phone to be active.