Payment Made, but NOT Allocated to Account

I made a payment in person on 22/05/2015 at Telkom Tyger Valley, but it never reflected on our Telkom Account received 22/07/2015 by email. I started attempting to get it sorted via the Telkom Call Centre on 10212 with no success. Thus I popped in at Telkom Kenilworth Centre where I was requested to obtain a bank statement as P.O.P., which I did. I was told that my query was lodged, but when I asked for a reference number, I was told it is on the system. <br> On 21/08/2015, I received the next account from Telkom, but my payment was still not allocated. So on 25/08/2015, I called at Telkom, Tyger Valley and queried it once again. This time I received the reference number ***9 and was assured I'd receive a call within 48 hours to sort out the query. I did receive the call the following day from Mr E and he requested that I email him the P.O.P. along with our account number and the reference I received the day before.<br> Then to my shock when I received the following statement from Telkom on 22/09/2015, the payment was still not reflecting and I re-emailed the P.O.P. to Mr E. Yet more than 6 months later and my payment is still not allocated. Why has Telkom ****** my money???