Payment made but no service

I have been a loyal Telkom client for many years now but i am very Disappointed with how they are handling my query. After making a payment on the 25.08.2017 of over 1000, i still don't have any service. I can't even call their customer service to enquire about my phone, i have to use my partner's cell for assistance. Now i am told to wait 7 working days when i was initially told it would take 24 hours. I need my cell phone up and running - i can't call, sms or email for days now. This is really unacceptable.