PAYMENT MADE BUT NO FEEDBACK

Reference number ***7.I have made payment on my Telkom Mobile account and emailed proof on saturday to Mpho who then advised me that she will forward to manager and that by Wednesday everything should be sorted as it takes 72 hours.I have emailed numerous times to get feedback to which i received no response.I was told that the number would be unblocked and my credit on ITC would be sorted out.I also want to know which address you had on your system for my account.I expect a response at the soonest because this not good customer service.