Payment made - account suspended unnecessarily

Hi I have paid my Telkom account monthly with out fail. My statement does not reflect an outstanding amount at all. I paid on 1 Feb as per normal. I struggled with wifi/internet access that afternoon. The next morning 2 Feb I contacted Telkom call centre got through to Telkom Technical and they said my account was suspended. They transferred me to account dept who confirmed it was suspended "payment was not reflected " they did not offer me an address to email proof of payment to or anything they just said it would be activated within 24hrs. I have tried with no success to use other means of contacting Telkom via App & Whatsapp but can't get my service reconnected. I made 2 more payments in a hope they would be allocated aswell and my connection sorted out but still nothing. I used the same account number as always with the same account number as always so don't understand why account was suspended and I never missed a payment. Please assist urgently