Payment hasn't reflected

I was not debited by telkom for 2 months of which they said it was not their fault, suddenly last Friday my account was debited for 2 months before I could go personally pay the bill, I was told it would take 72 hours before my account was unsuspended, today, 72 working hours later I am told by telkom that it will take 7-14 working days for the payment to be reflected. What the hell am I paying for if I can't even use my phone or router for half a damn month. This is not acceptable