Payment dispute and poor service

There is still no response from Telkom after duplicate payment made, On 27 August 2025, I made a payment of R316 to Telkom via Shoprite (***) as a follow-up after a debit order for the same amount on 25 August 2025 could not be processed.

Could not get hold of them to confirm the receipt of this money and my name was already on credit bureau beginning September while i paid them.

Now no body is giving direction on how i will get my R316 back. There is no more non calls now