payment

Good morning , email was send to Telkom regarding my payment for almost two weeks, no response from them with feedback Good Morning TELOKM Wifi router *** PENELOPE MORUDU ID ***

Firstly I don’t understand how your system works or your agents Early this year around April 2020, I uncounted problem with false date debit order date I than decided to call the call centre to request to check debit order date...

The following month again, same thing happen, where the debit order date was changed They did not found enough fund’s on my account I advise the agents to stop the debit order, ill transfer the funds to them on 25 th of every month to avoid unnecessary rejected debit Then the agent moved the debit order to the 1 st of every month Which I felt its okay, since I’ll be transferring funds early So the system will show the payments was done... But your system still debit the account , which by the time, they will not find enough funds will be on my accounts , which result to account owing because OF REJECTED PAYMENT … WHICH I FEEL THAT’S NOT MY PROBLEM YOUR SYSTEM CANT SEE ACOUNTS IS ALREADY PAID UP BY THE 25 OR 26 OF EVERYMONTH WHICH IS REFLECTING BAD ON MY ACOUNTS ATTACHED IS RECORDS OF PROOF OF PAYMENT FROM ACCOUNT TO YOUR ACCOUNTS – Beneficiary Name ***

I don’t understand why I ‘am owing R597.10, CAUSE I NEVER MISSED A PAYMENT