PAYMENT BUT NO SERVICE

2 weeks ago I realise that my internet (Data sim card) was suspended. I made a call to the call centre, to whom confirmed mg debit orders have not been going off. I confirmed my details and they were correct, I call my bank, no issues were noted. I am then told that the finance department will call me within 72hours. But I am sure you are all not surprised that I never received the call. So I call again, and I am told that nothing AHS happened yet and the claim is still outstanding. I call again another time and I am told the same thing. TWO WEEKS later. I eventually go into the store to sort it once and for all...but guess what, I got given the phone, and was put on hold again. Eventually after 40minutes on the phone. I am basically told the exact same thing. PLEASE STAY AWAY TELKOM...THEY LIE AND NEVER DELIVER. IF YOU WANT BETTER SERVICE GO TO THE OTHER PRIVIDERS. Apparently, TELKOM IS HAVING A BACKLOG ON ITS COMPLAINTS AND HENCE CANT ATTEND TO IT. DO YOU REALLY WANT TO BE WITH A PROVIDER WHO HAS THIS MANY COMPLAINTS...NO...STAY AWAY FROM TELKOM AND THEIR USELESS CUSTOMER SERVICE