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collen B

1 reviews | Active since Feb 2013

01 Feb 2015, 22:20

payment and enquiries

I arrived at the telkom mobile door at roughly 15:42 only to find the door locked and a worker inside.<br> I was under the impression that I was gonna be attend by the man inside but all he did was look and ignore me as I didnt matter.<br> According to the Greenstone Telkom Mobile website i was within the right time to be served and all I received was some bad attitude and unwillingness to attended. Worst of all, i knocked on the door a few times n all he dd was continue to ignore me. <br> No enquires was made towards my presence n he never even bothered to enquire about which services i was there for<br> The man wasn't even weating his uniform but a liLiverpool soccer jersey. <br> I am not sure how Telkom mobile train their employees but the service i received was beyond horrible.

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Replies (1)
Telkom
Telkom's reply02 Feb 2015, 14:29
Official
Hello nelloc,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM85109

We apologise for any inconvenience caused.

Kind Regards
Charl Carr
Telkom Social Media Team