Payment allocation taking 18 days

I made a payment of R1,584.20 on 29 July 2025, and another of R600 on 31 July 2025, using the same payment method. To date, only the R600 has been allocated. Despite multiple follow-ups, the R1,584.20 remains unallocated. As a result, my services have been disconnected, and my ITC profile has been incorrectly updated, which is unacceptable given that full payment was made. Please urgently allocate the outstanding payment, restore my services, and correct any inaccurate credit reporting. I’ve sent them proof of both payments. Kindly resolve this within 48 hours.