Payment

I once had a ***** case to my account and I had to pay for the monthly bill for 5 months and now their not debiting on the date we agreed on. Last month I had to pay via online banking but still they've canceled my credit for the past 5 months, I even went to telkom outlet in Southgate to query what going on but I didn't get the answer I was looking for. Even this month thy haven't debited what is my monthly stalment. What ****es me of is I'll end up with a bad record because of their careless mistakes.