1 reviews | Active since Jul 2017

16 Jun 2018, 16:07

Paying with no Service

I took out 3 Cellphone Contracts with Telkom Last year round August September 2017. Three months later I took out two more cellphone contracts with Telkom. In December 2017 I had to cancel the very first 2 Cellphone Contracts due to the phones being ******. I contacted Telkom and knowing what my Consumer Protection rights are regarding cellphone contracts, I asked Telkom to please separate the accounts in order for me to pay the remaining contract that is due, leaving me in a pickle as the other three phones that I have kept my payment going, Telkom then suspended the lines, due to non payment of the remaining amount outstanding. I don't deny owing Telkom the money, and is more that happy to pay this off monthly, and Telkom just flat out refuses to help to this regard. Now I am paying for three contracts with services that is going to waste, and why should I then keep up paying for this! Telkom simply says that their supervisors are not interested in talking to me of even just assist me regarding this. They only communicate via e-mail and don't accept phone calls.

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Replies (1)
's update28 Jun 2018, 09:09
Reviewer Update
Thank you for your reply, I have spoken to 4 Telkom Customer care reps, and I am being told that I will be handed over for bad debt! I have been doing my part to contact Telkom in an effort to make monthly payments, and have the other 3 contracts activated again, This to na avail!