Paying THOUSANDS of Rands for service I don't even get to use.

<p>tl;dr</p> <p>The phoneline wasn't installed properly and Telkom refuses to fix it. For EIGHT months.</p> <p> </p> <p>Firstly, I payed for a phoneline installation. They sent an inexperienced worker and a brand new worker to do it. I was watching them TRY to install the line, and they constantly asked each other what they needed to do. Apparently Telkom can afford plenty of staff, but can't afford to actually train them.</p> <p> </p> <p>And for 8 months the line has barely worked.</p> <p> </p> <p>I asked for help and was told to send an email to technical support. Technical support told me that I should take my query and call customer support for troubleshooting. They told me to email technical support, and technical support told me they are aware that my phoneline was incorrectly installed and they would like to schedule a date to fix it. I agreed to take some time off to be there when they want to fix it. Then the next email they sent me was not to confirm a date, but rather to tell me I should rather call customer support for troubleshooting.</p> <p> </p> <p>It took me TWO days to be able to post this message on hellopeter, because my poneline was barely able to stay on long enough for me to be able to go on the internet and send this message.</p> <p> </p> <p>This is by far the worst support I have EVER gotten, and I will not pay for any repairs to a phoneline that never worked in the first place.</p> <p> </p> <p>I have an online business, and apart from all the THOUSANDS I'm paying for a phoneline and internet,etc. I have also lost TENS OF THOUSANDS of Rands.</p> <p> </p> <p>This just makes me so furious some times.</p> <p> </p> <p> </p>