CN
Caty N

1 reviews | Active since Feb 2015

02 Feb 2015, 10:04

Paying more than advertised - false advertising

I got a new contract on 31 January 2015 at the Telkom Mobile branch in Menlyn Park shopping center. The deal as advertised is the Smartplan 100 plan where you get a Samsung Galaxy S5 for R399.<br> <br> I just received my first invoice for the amount of R702.19.<br> <br> I understand paying the initial wifi activation fee of R200.00 but I don't understand now paying R502.19 for a deal that is advertised as R399.<br> <br> I am unhappy about this since I also asked the consultant what the price of the deal is and he confirmed R399.<br> <br> No additional costs were communicated.<br> <br> Account number: ***<br> Service number: ***<br> Invoice number: ***<br> Invoice date: 1 Feb 2015<br>

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Replies (1)
Telkom
Telkom's reply03 Feb 2015, 08:21
Official
Hello CMNaude,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM85290.

We apologise for any inconvenience caused.

Kind regards
Donico Williams
Telkom Social Media Team