Paying Monthly Rental Premium for What?

For the last two to three years almost every week i have been contacting Brixton Telkom Services to complain that my landline telephone is not working which in a sense makes me believe that i am been a nuisance and perhaps they that as well. They do send out a technician who works on it and informs you that it's repaired. If you try it then it works. The moment you have a strong wind pickup or a bit of rain the landline then stops working and you have to re-contact them. For two to three years this is ongoing. This is enough to get anyone's back up. The part that grates me is that i am paying a monthly rental premium for the most of ten days a month usage, is this not terrible service. Surely if a customer is having continuous problems then a manager needs to get involved to solve the problem. I have various Telkom reference numbers if need be to confirm my past complaints. To me poor service is becoming a norm within our country. It's my choice and i understand that but poor customer service to me is theft. I feel i am being ****** of my wright to excellent customer service of which i have signed up for and of which i am paying for.