Paying monthly for a contract I do not have

<p>Went to upgrade my contract and two weeks later when I fetch my phone was almost given a new SIM card. I queried and it was found that the consultant did not upgrade but added on another contract. I don't have the phone or SIM but paid for an extra contract in August after being told by the store manager that it will be resolved (mid July)</p> <p>When I was debited so much I went back to the store, was told to fill in a cancellation form, when I called to follow up three days later I was told that the case was closed.</p> <p>I open another case and was told to wait 72working hours. I call back on day three, and am told I will be contacted by end of day. End of day I call back to be told it takes 21working days to process. I ask to speak to a team leader and told that she isn't around. I call two days later to follow up and speak to a team leader, and am told one isn't around but Will be emailed to contact me. Two days later, still no response.</p> <p>It's now September and still awaiting feedback from the service cancellation department. </p> <p>I have no idea what else to do to have this rectified knowing I'm wrongfully debited every month for something I do not own. </p> <p>I have the names of every person I've dealt with, even the store manager, and no one is able to assist it seems.</p> <p> </p> <p>Terrible and costly service. I will never recommend anyone purchasing their products.</p>