IV
Ivan V

1 reviews | Active since May 2010

16 Feb 2017, 14:16

Paying monthly and waiting 2.5 months on Telkom's technicans to fix my home LTE problem

<p>Telkom, I don't have any words left to describe how appealed I am with your overall service and incompetence. I was thinking that with Telkom Mobile situation should be much better when compared to old Telkom but I was clearly wrong. I have reported problem with my home LTE 2.5 months ago (ref. ********** 2) , phoned your support number again and again but your technicians did absolutely nothing to try and sort out my issue, while Telkom of course keep on debiting my account for R999 every month, while providing no service.</p> <p>Since you don't care about me, your customer, I am now looking at my legal options to try and end what is left of this dreadful contract (+-6months) and save myself from your further incompetence and thievery.</p>

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Replies (2)
Telkom
Telkom's reply20 Feb 2017, 10:03
Official

Good Morning Ivan,

We sincerely apologize for the delay.

Please be advised that your query is still under investigation and we will contact you with feedback.

Regards,

Busi

Telkom Social Media Team

IV
Ivan V's update20 Feb 2017, 14:10
Reviewer Update

Hi Busi,

When can expect someone to call me regarding this? It has been months now and your technicians never phoned me. I always get the same feedback "under investigation".

Please advise urgently.