Paying high prices for no service and wont cancel, Telkom are the biggest ****** around.

I cancelled my Telkom LTE in November last year sent the emails, even went in store to make sure the process was done correctly. I was informed that a person would come round to check signal and then cancel the account as the speeds i was promised never happened. i recieved a call not long after made an appointment for the tech guy to come and then he never pitched after easily 30 calls to telkom nothing has happened and they still charge. i stopped the debit order and they still manage to charge the account. and they still refuse to do anything , saying it is out of there hands. i am tired of *** service from an entity that does not function properly but they must get paid for being so ****.