Paying for Zero Service From TELKOM

My Telkom ADSL line has been off since July 2015 and my account has been debited every month for services that I don't have access to.<br> I've reported this problem and on 22 July 2015 received a Fault Reference, 767CRK210715 that informed me that Telkom will resolve my problem ASAP. On the 6th of August I've received a notification stating that my services have been restored but with no technician from Telkom going to my house to test that everything is working 100%. When I got home after receiving this message, I noticed that none of my services have been restored. <br> I reported this problem again and on 23 September 2015 received a notification with Fault Reference Number 503CRK230915. <br> A technician from Telkom came to my house on 24 September 2015 and could not resolve the problem claiming that there was a problem with the Telkom cables underground. The technician promised to log the problem with the technicians responsible for the underground cabling and that the problem will be resolved ASAP since these technicians are working over weekends.<br> Today is Wednesday and still my Telkom ADSL line is out of order.<br> <br> Come on Telkom this is pathetic service!