paying for wrong contract

<p>Two months ago Telkom had a special for Huawei tablet which was going for R169 p.m including the 5GB data. I went to the Telkom store to apply for the contract, but when I arrive home I noticed that the consultant has given me the wrong package which was 1GB instead. I went to the store in the morning to get it corrected and the consultant destroyed the SIM card ( ********** 868) and advised me that he had cancelled it. He then gave me another SIM card ( ********** 097) which was 5GB (correct package). After a months I was surprised that the contract was still not cancelled and I was being billed for it, then I went to the store to inform them about it. They have closed the first case ********** 9 (10 June 2016) without contacting me or cancelling the contract. On 08/07/2016 I have logged another case ********** 0 and they haven’t done anything about it while I’m still being charged for the contract that I don’t have.</p> <p>I want Telkom to cancel the ********** 868 contract because it was a consultant’s error and stop charging me since I’m not using it and didn’t even receive a device for that contract.</p>