Paying for what?

Good day<br> <br> Our calls have been closed en reopened time and again the last few weeks..there's a faulty cable that Telkom needs to repair. All that needs to be done is to gain access to a house behind us and fix the cable - no need to be sending a Technician out each time to us - there's nothing wrong on our side. Our phone line and adsl has once again been off for the last week. And there hasn't even been a drop of rain. Not to mention that when it actually worked before, it's intermittent. It cost us yet another router - that broke, because of this. Why am I paying every month for a product/service I can't use? The last complaint I made I wasn't even able to get a hold of the Telkom representative with ***.