Paying for two LTE's after upgrading

Good day,<br> <br> I had a LTE capped account form telkom. Recently there was an add on the internet that said that existing costumers with a capped LTE may upgrade to the uncapped by filling in the form online. I filled it in and someone from telkom called me. We did all the information on the phone and my LTE was uncapped. No they claim I had to wait 2 years before I could change. Now I have two LTE accounts I have to pay. If I want to cancel one I have to pay a penalty of R2000.<br> <br> This is outrageous.