AJ
Albert J

1 reviews | Active since Oct 2016

05 Oct 2016, 12:45

Paying for two LTE contracts

<p>I upgraded my LTE 10GB contract to Uncapped in April 2016. I'm have been paying for both contracts from April 2016 onwards. After numerous attempt to rectify this situation, which included many phone calls and at least four visits to Telkom Customer Service Centre, the problem has not been rectified.</p> <p> </p> <p>There is no one on-line, via telephone or at the Service Centre that is able to sort the problem out up to now. </p>

0
Replies (3)
Telkom
Telkom's reply05 Oct 2016, 22:35
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply06 Oct 2016, 12:28
Official

Hi AlbertJoubert,

please be advised that we have sent your query to our Billing team to further assist with the account.

we tried contacting you with no luck.

Regards,
Launa
Telkom Social Media Team

Best regards,

AJ
Albert J's update03 Nov 2016, 12:01
Reviewer Update
3 Nov 2016: As experience has shown me to date Telkom has not resolved this query regardless of the communication above. Albert Joubert