SC
Stefan C

1 reviews | Active since Nov 2012

16 Feb 2016, 20:32

Paying for three optical fiber lines at my home.

Telkom seems to have a new scheme to get some more money out of their customers.<br> We had a 4 megabit line and after a while they came to see me at my home offering a new 10 megabit line for not so much more. I agreed and felt happy, then noticed they are billing me for the 4 mega bit line and the 10 megabit line.<br> After a while a few phone calls asking them to cancel my 4megabit line they phoned me again asking if I want to upgrade to a 20 megabit line for R850 and I will get the paccage for free for the first three months( lie, lie lie) I agreed and asked the lady to please cancel the 4 megabit line, she said she is doing it as we speak. and they will refund us for the mistake...hahaha<br> <br> I just received my new invoice and my new monthly bill is R2400 per month. now I am paying for a 4, 10 and 20megbit line.<br> I will not pay this bill and will demand a refund as this is totally absurd from Telkom's side to think any customer wants 3 lines!!!!!<br> <br> <br>

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Replies (1)
Telkom
Telkom's reply16 Feb 2016, 22:25
Official
Hello StefWyn,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

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Your reference number is: SM201626

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Telkom Social Media Team