NN
Nico N

1 reviews | Active since Mar 2011

05 Oct 2017, 15:21

Paying for the wrong contract

A telkom sales agent sold a data package to me about 2 months ago. When I phoned telkom (let me just say that I struggle to get through and after multiple calls holding for longer than 25 minutes at time) the customer care agent told me that I only receive 5GB per month. That was not what the sales guy sold to me. He sold 15GB per month and a wifi modem. Can we please resolve this as I feel that a product was sold to me that is not what we agreed on.

0
Replies (2)
Telkom
Telkom's reply13 Oct 2017, 10:30
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

NN
Nico N's update01 Nov 2017, 07:19
Reviewer Update
I got a reply from telkom 13 October that they will investigate? Pathetic pathetic service. I want to cancel my contract ASAP. Please can someone from Telkom get in contact with me as when I try to get hold of telkom I have to stay on the line 30 min and more. Pathetic!