Paying for Telkom's ****py internal processes

The most convoluted and inconvenient billing system I have ever had the displeasure of encountering! You need a PHD in maths do decider what's happening on your account. They have multiple different departments which makes getting anything sorted a 2 week process just to have something transferred from the one to the other. I have been double debited due to this confusion, have now had to change my preferred debit order date changed (under duress from a annoyed call centre agent) even though it is wholly inconvenient to me. All because your statement department and payments received cannot all be managed on the 1st of each month??? What a joke in the 21st century. My business will be gone as soon as I can move it.