PAYING FOR TELKOMS NEGLIGENCE

<p>Hi</p> <p>On 6 January 2016 I went personally to the Telkom office in the Diamond Pavillion mall to close my accounts/lines with them. I closed by business end of 2015. I had a business account with them involving DSL bundle, telephone line, ISDN BRA and SoftCap. The guy helping me assured me all was closed and well and that I was only to pay in the amount of R1739 which was end February's closing and my account is closed. I did so.</p> <p>I realsed middel of Oct that something was wrong because I received a statement with an outstanding amount of R3888.75 and realised I was still charged R411.25 per month for the ISDN line and in the latest account also charged with WEB 2050 Mobile Ad Network of R399!!!</p> <p>What on earth is that???</p> <p>I tried phoning them... went to the Telkom office also... they said they will look into it, but they can see there is a mistake... NOTHING WAS DONE.</p> <p>I mailed Private PABX Consumer ********** they FORWARDED it to Marygold Makgupya (M) ********** AND SHE FORWARDED it to Belinda Bateman (B) ********** <p>Got conformations from Coastal Consumer Dereg ********** <p>BUT NOTHING WAS DONE.. I was not even contacted.</p> <p>I spoke to Busi twice over the phone... this morning again... she said she will phone me back she is busy with a e-mail to another client... more than a hour ago - I got her number from this e-mail to me...</p> <p>-----------------------------------------------------------------------------------------------------------------------</p> <p> </p> <p>We acknowledge receipt of your application which will be attended to within 48hrs. Below find the contact details of person dealing with your application.</p> <p>Note the work is divided according to the first alphabet of the company name.</p> <p>NAME<br />ALPHABET<br />CONTACT NUMER<br />Sonia<br />C F W <br />012 ********** <br />Belinda<br />A X V Y<br /> ********** <br />John<br />L R U<br /> ********** <br />Kabelo<br />P T G <br /> ********** <br />Dudu<br />K Q S <br /> ********** <br />Busi<br />B E J O <br /> ********** <br />Sweetnezz<br />D H N <br /> ********** <br />Isaac<br />M I Z<br /> ********** 055<br /> <br /> NB: We deal with all small to medium business lines connected to private PABX nationally.</p> <p>NB> Telkom has to comply with the POPI act –protection of personal information and this means from time to time we may request you to provide us with an assignee / proxy letter.</p> <p>All applications and or correspondence to be faxed to ********** 776 or e-mailed to ********** <p>-------------------------------------------------------------------------------------------------------------</p> <p>AND NOW I WAS HANDED OVER TO NUDEBT - debt collectors.</p> <p> </p> <p>This is really really really ridiculous. </p> <p> </p> <p>I don't know how to try and sort this out because Telkom is just not helping.</p>