RC
Ryan C

1 reviews | Active since May 2012

16 Apr 2015, 09:57

PAYING FOR TELKOMS MISTAKES

I woke up this morning (16 April 2015) to find that my cellphone contract and internet had been suspended due to \non-payment".<br> <br> After sitting in a queue on the phone for 30mins I finally got through to a lady who took another 20mins to figure out what the issue on my account was. In Jan 2015 I was incorrectly billed by Telkom for R1550 to which I queried and was given a refund for the overcharged amount. However not knowing this"

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Replies (1)
Telkom
Telkom's reply16 Apr 2015, 13:18
Official
Hello RC23,

We apologise for the inconvenience caused and the experience.

Please be advised that we are busy investigating your query and we will provide feedback as soon as possible.

Your social media ***

Should you require any further assistance you may reach Telkom via:

Email: ***
Facebook: www.facebook.com/TelkomZA
Twitter: @TelkomZA


Kind Regards
Sakhi Mkita
Telkom Social Media Team